ORDER ACCEPTANCE POLICY We try to process your order at the fastest speed we can. However, there are things that can delay your order. Please make sure you have entered the correct email address, a valid phone number and address. Double check your card number and security code. Your address will be required to be listed in the card issuers database and verifiable by the card issuer. If you require shipment to another address, you need to contact us. Putting a non-verifiable address on the order form will result in delay. We carefully check each order for customer security purposes and we may contact you to obtain clarification or more information. Orders over a certain size or value may require prepayment. Those attempting credit card or delivery fraud should be well advised we use several fraud screening methods to determine the validity of orders and shipment receipts. We use several sources for pursuit of fraudsters and have been very successful. We suggest you don`t try. By placing a order with us, you agree to our terms.
SHIPPING METHODS We need your accurate physical address for your order. In the event you enter a incorrect address and the shipper charges for a correction, we will charge the correction fee to your credit card for the amount of the correction. You may be required to personally sign for your packages. Shipments to US Postal Boxes and those wanting US Mail delivery will be sent via Priority mail and charged at the rate shown in the Priority mail selection. Certain items are not shipable to Alaska, Hawaii, US Possessions or PO Boxes.Orders that select air shipping are confirmed with the customer to prevent errors on shipping methods and addresses.
WARRANTY POLICY Most items we sell are covered by manufacturers warranties. Unless warranties are offered through Dave`s Web Shop specifically, all warranty claims shall be between the customer and the manufacturer of the item.Dave`s Web Shop does from time to time offer longer warranties or optional purchased warranty extensions. If such a item is warrantied by Dave`s Web Shop, the extent of our liability is the replacement or exchange of said item as long as item or equivilent item is available. In no event shall Dave`s Web Shop be responsible for any other loss or claim and customer agrees that purchase from Dave`s Web Shop constitutes a contract holding Dave`s Web Shop harmless for any claim other than replacement or exchange as noted previously and the value of any warranty is limited to the purchased price of the item. Dave`s Web Shop does not sell programming and makes no assertion that any signal or service may be received with any equipment sold through us.
LNB LNBF ELECTRICAL ITEM POLICY LNBs, LNBFs and other ELECTRICAL ITEMS that are installed are NOT returnable for refund, only for exchange if bad. We do test each item that is sent in using state of the art test equipment and perform actual signal reception tests. Those that are sent in as defective and found to perform normally will be returned to the customer. We charge a fee for testing and return shipping for those that test good. If we find the item tests bad, we will replace or refund it at our option. We may substitute a similar item in the event the item is no longer available.
RETURNS POLICY RMA NUMBER REQUIRED All returns, other than damaged, warranty or shipments by our error, will be subject to a 15% restocking fee. All returns shall be less restocking fee and original shipping charges. Customer must pay return shipping. Refused shipments or bad address returns shall incur the same fees and charges to be deducted as if a normal return. Please call for a RMA number for anything that needs to be returned - We will require this RMA number to be clearly marked on the outside of the return box otherwise we cannot accept the box. You may also request a RMA number via the web site contact link.
All returns must be back to us within 15 business days from the date of shipment and must be in original packing and in "unused and uninstalled" condition. Plastic models may only be returned if unopened and still in the shrink wrapping. Items may be returned only if the item has not been installed and are in NEW condition - no scrapes, scratches, dents, paint loss, soiled boxes, etc. Receivers, dishes, signal meters, installation tools and used items are NOT returnable. Hobby and collectibles are not returnable if opened, only exchangable for like items. Final determination rests solely with us.
Satellite items require a certain knowledge to install and maintain. We strongly suggest that you order only if you are knowledgeable enough to be able to install and use satellite items. We are not responsible for such instances where you order equipment, install it, and then find that it isn`t what you needed. We are also not in the business of selling equipment so that you can trouble shoot a system and then send equipment back after you have done so. Once something is installed, only warranty exchanges may be made. We cannot guarantee that any certain programming will be available via satellite, we only sell and guarantee the equipment. We are not responsible in the event that you are unable to properly install or aim satellite products. We test each satellite receiver that is sold and we leave selected programming in each receiver for you to use while installing. Items sent in as defective will be tested and confirmed. Those found to be in working order will incur a testing fee and return shipping charge.
 PRIVACY POLICY We do not share your information or use your information for telemarketing or advertising purposes. Your information is private with us, only by lawful order will it ever be released. The only communication you will receive from us will concern your order. We may have opt in newsletters, but you will have to sign up for those if you desire them.
Thank you very much for your order ! We sincerely appreciate your business and we will take very good care of your item`s packing to ensure it arrives safely in your hands. Please feel free to contact us if you have any questions. |
We also accept Paypal and Mail Orders